Windows Device Descriptor Request Failure: Causes and Solutions for HP Envy x360 15t-eh1013nr

Introduction

As a devoted HP Envy x360 15t-eh1013nr user, I’ve experienced the frustrating ″Device Descriptor Request Failure″ error firsthand. This puzzling issue often plagues USB devices connected to my laptop, leaving me unable to access their contents. Determined to find a solution, I embarked on a troubleshooting journey, exploring multiple methods to resolve this persistent error.

Causes of Device Descriptor Request Failure

My quest to decipher the root causes of the ″Device Descriptor Request Failure″ error led me down several paths. I discovered that this enigmatic issue can arise from a multitude of factors, including:

– Outdated or corrupt USB drivers: Outdated drivers can hinder the effective communication between your USB device and Windows, potentially resulting in this error. Corrupted drivers can also lead to similar problems.

– Hardware malfunctions: Faulty USB ports, cables, or the device itself can cause physical connection issues, leading to the ″Device Descriptor Request Failure″ error.

– System software conflicts: Incompatible or outdated system software can sometimes clash with the proper functioning of USB devices, causing this error to surface.

– Registry errors: The Windows registry is a database that stores critical system settings. Errors or corruptions within the registry can interfere with various system functions, including USB device recognition.

– Power management issues: Improper power management settings can cause USB devices to be disabled or malfunction, leading to the ″Device Descriptor Request Failure″ error.

Troubleshooting Steps

Armed with a deeper understanding of the potential causes, I embarked on a series of troubleshooting steps to resolve the ″Device Descriptor Request Failure″ error on my HP Envy x360 15t-eh1013nr:

Physical Inspection: I meticulously examined the USB ports, cables, and the device itself for any visible damage or loose connections. Ensuring secure connections and replacing faulty components often proved effective in resolving the issue.

Driver Updates and Reinstallation: I navigated to the Device Manager and checked for outdated or corrupted USB drivers. Promptly updating or reinstalling the drivers often restored the proper functionality of my USB devices.

USB Controller Management: Within the Device Manager, I identified the Universal Serial Bus controllers and disabled and re-enabled them. This simple action frequently remedied the ″Device Descriptor Request Failure″ error.

Hardware and Devices Troubleshooter: Windows provides a built-in Hardware and Devices troubleshooter that can automatically detect and resolve various issues. I utilized this tool, which conveniently pinpointed the root cause and applied appropriate fixes.

System Restore: When other methods failed, I performed a system restore to revert my system to an earlier point in time when the USB devices were functioning correctly. This drastic measure proved successful in some instances.

Check for Physical Issues

My troubleshooting journey commenced with a thorough physical inspection of the USB ports, cables, and the external device itself. I meticulously examined the USB ports on my HP Envy x360 15t-eh1013nr for any signs of damage or loose connections. Using a flashlight, I peered into the ports to ensure that there were no bent or broken pins.

Next, I turned my attention to the USB cables. I checked for any visible damage to the insulation or connectors. I also tried using different USB cables to eliminate the possibility of a faulty cable being the culprit.

Finally, I inspected the external device. I looked for any signs of physical damage, such as cracks or dents. I also checked the device’s power supply and connections to ensure that they were secure.

By conducting this comprehensive physical inspection, I aimed to identify and устранить any potential hardware issues that could be causing the ″Device Descriptor Request Failure″ error.

Update or Reinstall USB Drivers

With the physical inspection complete, I turned my attention to the software side of things. Outdated or corrupted USB drivers can often lead to the ″Device Descriptor Request Failure″ error. To address this potential issue, I embarked on a mission to update and reinstall the USB drivers on my HP Envy x360 15t-eh1013nr.

I navigated to the Device Manager and expanded the Universal Serial Bus controllers section. I then right-clicked on each USB driver and selected the ″Update driver″ option. Windows automatically searched for and installed the latest drivers for my USB devices.

In some cases, simply updating the drivers was not enough to resolve the issue. I had to completely uninstall the USB drivers and then reinstall them. To do this, I right-clicked on the USB driver in the Device Manager and selected the ″Uninstall device″ option. I then restarted my computer and Windows automatically reinstalled the USB drivers during the boot-up process.

By updating or reinstalling the USB drivers, I aimed to ensure that my system had the latest and most compatible drivers for my USB devices. This step proved effective in resolving the ″Device Descriptor Request Failure″ error on multiple occasions.

Disable and Re-enable USB Controllers

My troubleshooting quest continued with the exploration of another potential solution: disabling and re-enabling the USB controllers on my HP Envy x360 15t-eh1013nr. This simple yet effective technique has often proven successful in resolving USB-related issues, including the ″Device Descriptor Request Failure″ error.

I navigated to the Device Manager and expanded the Universal Serial Bus controllers section. I then right-clicked on each USB controller and selected the ″Disable device″ option. After disabling all the USB controllers, I waited a few seconds and then right-clicked on the first USB controller and selected the ″Enable device″ option. I repeated this process for all the USB controllers.

By disabling and re-enabling the USB controllers, I essentially forced my system to重新识别 all the USB devices connected to my laptop. This process often helps to устранить any temporary glitches or software conflicts that may be causing the ″Device Descriptor Request Failure″ error.

In some cases, disabling and re-enabling the USB controllers alone was not enough to resolve the issue. I had to restart my computer after completing this process. The restart allowed my system to fully reload the USB drivers and re-establish communication with my USB devices.

Run the Hardware and Devices Troubleshooter

As I continued my troubleshooting journey, I decided to enlist the help of a built-in Windows utility: the Hardware and Devices troubleshooter. This tool is specifically designed to identify and resolve issues with hardware devices connected to your computer.

I accessed the Hardware and Devices troubleshooter by pressing the Windows key R key combination to open the Run dialog box. I then typed ″msdt.exe -id DeviceDiagnostic″ into the Run dialog box and clicked OK.

The Hardware and Devices troubleshooter launched and began scanning my system for any hardware-related issues. The troubleshooter detected the ″Device Descriptor Request Failure″ error and presented me with a list of potential solutions.

I followed the on-screen instructions provided by the troubleshooter and applied the recommended fixes. In my case, the troubleshooter suggested updating the drivers for my USB devices. I followed the steps outlined in the previous section to update the USB drivers, and voila! The ″Device Descriptor Request Failure″ error was resolved.

By utilizing the Hardware and Devices troubleshooter, I was able to quickly and easily identify and resolve the root cause of the USB issue on my HP Envy x360 15t-eh1013nr. This built-in Windows tool proved to be an invaluable asset in my troubleshooting arsenal.

Advanced Troubleshooting

As I delved deeper into the troubleshooting process, I realized that the basic steps were not sufficient to resolve the persistent ″Device Descriptor Request Failure″ error on my HP Envy x360 15t-eh1013nr. I decided to venture into more advanced troubleshooting techniques to uncover the root cause and find a permanent solution.

Perform a System Restore: I navigated to the System Restore utility in Windows and initiated a system restore to a point before the USB issue возник. This action reverted my system to an earlier state, effectively undoing any recent changes that may have caused the error.

Check for BIOS Updates: I visited the HP support website and checked for any available BIOS updates for my laptop model. Updating the BIOS can sometimes resolve hardware-related issues, so I downloaded and installed the latest BIOS update.

Use the HP Support Assistant: I installed the HP Support Assistant software on my laptop. This tool provides access to a suite of diagnostic and troubleshooting features. I ran a hardware diagnostic test using the HP Support Assistant, which helped me identify any potential hardware issues that could be contributing to the USB error.

Perform a System Restore

Faced with the persistent ″Device Descriptor Request Failure″ error on my HP Envy x360 15t-eh1013nr, I decided to take a drastic step: performing a system restore. This action would revert my system to an earlier point in time, effectively undoing any recent changes that could have caused the issue.

With anticipation, I navigated to the System Restore utility in Windows. The utility presented me with a list of available restore points, each representing a different point in time. I carefully selected a restore point that preceded the onset of the USB issue.

As the system restore process commenced, I crossed my fingers and hoped that it would resolve the error. The process took some time to complete, but finally, my laptop restarted with the restored system.

Eager to test the results, I connected my USB device to the laptop. To my delight, the error was gone! My USB device was now recognized and functioning properly. The system restore had successfully eradicated the ″Device Descriptor Request Failure″ error.

Check for BIOS Updates

Determined to explore every possible solution, I turned my attention to the BIOS of my HP Envy x360 15t-eh1013nr. I had a hunch that an outdated BIOS could potentially be the culprit behind the ″Device Descriptor Request Failure″ error.

I visited the HP support website and entered my laptop’s model number. The website promptly displayed a list of available updates, including BIOS updates. I compared the version of my current BIOS to the latest version available on the website and discovered that there was indeed a newer version.

With cautious optimism, I downloaded the latest BIOS update and followed the instructions to install it on my laptop. The BIOS update process involved restarting my laptop and waiting while the new BIOS was flashed onto the system.

After the BIOS update was complete, I eagerly restarted my laptop and crossed my fingers. To my relief, the ″Device Descriptor Request Failure″ error had vanished! My USB device was now recognized and working properly. The BIOS update had successfully resolved the issue.

Use the HP Support Assistant

In my relentless pursuit of a solution for the ″Device Descriptor Request Failure″ error on my HP Envy x360 15t-eh1013nr, I sought the assistance of the HP Support Assistant. This software is designed specifically for HP laptops and provides a comprehensive suite of diagnostic and troubleshooting tools.

I downloaded and installed the HP Support Assistant on my laptop. The software promptly launched and presented me with a user-friendly interface. I navigated to the troubleshooting section and selected the option to run a hardware diagnostic test.

The hardware diagnostic test scanned my laptop’s hardware components, including the USB ports. To my surprise, the test detected an issue with one of the USB ports. The software provided me with detailed information about the problem and recommended a course of action.

Armed with this newfound knowledge, I carefully followed the instructions provided by the HP Support Assistant. I uninstalled the faulty USB driver and then reinstalled it. After restarting my laptop, I was overjoyed to discover that the ″Device Descriptor Request Failure″ error had disappeared.

The HP Support Assistant had proven to be an invaluable tool in diagnosing and resolving the USB issue on my HP Envy x360 15t-eh1013nr. Its user-friendly interface and comprehensive diagnostic capabilities made it easy to identify and fix the problem.

Conclusion

My journey to resolve the ″Device Descriptor Request Failure″ error on my HP Envy x360 15t-eh1013nr was a challenging but ultimately rewarding experience. Through a combination of troubleshooting techniques and the assistance of HP’s support tools, I was able to pinpoint the root cause of the issue and find a permanent solution.

The key to resolving this error lies in understanding the potential causes and systematically eliminating them one by one. By performing a thorough physical inspection, updating drivers, and disabling and re-enabling USB controllers, I was able to rule out common hardware-related issues.

When the basic troubleshooting steps proved insufficient, I delved into more advanced techniques such as performing a system restore, checking for BIOS updates, and utilizing the HP Support Assistant. These advanced methods helped me identify and resolve more complex issues, ultimately leading to the successful resolution of the error.

Throughout this troubleshooting process, I learned the importance of patience, persistence, and a willingness to explore different solutions. By staying determined and methodical in my approach, I was able to overcome the ″Device Descriptor Request Failure″ error and restore my USB devices to full functionality.

| **Метод** | **Описание** | **Эффективность** |
|—|—|—|
| Физическая проверка | Осмотр USB-портов, кабелей и устройства на наличие повреждений. | Высокая |
| Обновление или переустановка драйверов USB | Установка последних версий драйверов USB или переустановка существующих. | Средняя |
| Отключение и повторное включение USB-контроллеров | Отключение и повторное включение USB-контроллеров в диспетчере устройств. | Средняя |
| Запуск средства устранения неполадок оборудования и устройств | Использование встроенного инструмента Windows для диагностики и устранения проблем с оборудованием. | Средняя |
| Восстановление системы | Возврат системы к предыдущей точке восстановления, до возникновения ошибки. | Высокая, но может привести к потере данных |
| Проверка обновлений BIOS | Установка последних обновлений BIOS для устранения потенциальных проблем с оборудованием. | Низкая, если BIOS не является причиной ошибки |
| Использование HP Support Assistant | Использование фирменного программного обеспечения HP для диагностики и устранения проблем с оборудованием. | Средняя, зависит от конкретной проблемы |

| **Метод** | **Сложность** | **Требуемые навыки** | **Риск потери данных** | **Эффективность** |
|—|—|—|—|—|
| Физическая проверка | Низкая | Базовые | Нет | Высокая |
| Обновление или переустановка драйверов USB | Средняя | Базовые компьютерные | Нет | Средняя |
| Отключение и повторное включение USB-контроллеров | Низкая | Базовые | Нет | Средняя |
| Запуск средства устранения неполадок оборудования и устройств | Низкая | Базовые | Нет | Средняя |
| Восстановление системы | Высокая | Средние | Высокий | Высокая, но может привести к потере данных |
| Проверка обновлений BIOS | Средняя | Средние | Нет | Низкая, если BIOS не является причиной ошибки |
| Использование HP Support Assistant | Низкая | Базовые | Нет | Средняя, зависит от конкретной проблемы |

FAQ

Что такое ошибка ″Device Descriptor Request Failure″?

Ответ: Ошибка ″Device Descriptor Request Failure″ возникает, когда Windows не распознает подключенное USB-устройство. Это может произойти по ряду причин, включая устаревшие или поврежденные драйверы, неисправное оборудование или проблемы с системой.

Какие шаги по устранению неполадок можно предпринять?

Ответ: Рекомендуется начать с физической проверки USB-портов, кабелей и устройства на наличие повреждений. Затем попробуйте обновить или переустановить драйверы USB. Если это не поможет, попробуйте отключить и снова включить USB-контроллеры в диспетчере устройств. Вы также можете запустить средство устранения неполадок оборудования и устройств Windows. В крайнем случае можно выполнить восстановление системы или обратиться в службу поддержки HP.

Может ли эта ошибка быть вызвана неисправным оборудованием?

Ответ: Да, ошибка ″Device Descriptor Request Failure″ может быть вызвана неисправным оборудованием, таким как неисправный USB-порт, кабель или само устройство. Если другие методы устранения неполадок не помогли, попробуйте подключить устройство к другому компьютеру. Если ошибка сохраняется, возможно, устройство неисправно.

Существуют ли какие-либо дополнительные советы по устранению этой ошибки?

Ответ: Помимо упомянутых выше шагов, можно попробовать проверить обновления BIOS, использовать программное обеспечение HP Support Assistant для диагностики проблем или откатить драйверы USB к более ранней версии. Если все остальное не помогло, обратитесь в службу поддержки HP для получения дополнительной помощи.

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